Shopping Cart

No products in the cart.

Terms & Conditions

/
Terms & Conditions

1. Objective

This document establishes pre-contractual information regarding contracts concluded remotely on the website larvae.pt referred to in article 4 of Decree-Law no. 24/2014 of 14 February, and all subdomains/sub-websites. The domain www.larvae.pt and the Larvae brand are owned by XXX, registered at XXX at , with the share capital of €XXX , from now on referred to as Larvae for short, with the following postal address: Apartado 1517, 4435-996 EC BDM, Portugal.

Larvae reserves the right to freely modify this pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice.

Both browsing the website larvae.pt, its subdomains and sub-websites, as well as purchasing any product at those addresses, presuppose acceptance of the present information and General Conditions of Use contained on this page.

Online sales are valid and applicable to the territories of Mainland Portugal, the Azores and Madeira. We also sell abroad, without territorial restrictions.

2. Conditions of use of larvae.pt

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or rights and interests of third parties.

The website larvae.pt may have links to other websites, which may contain useful information/tools for its users. These general conditions will not apply to third party websites. Therefore, if the user visits another website, redirected from our website, they must read its privacy policy.

These General Conditions of Contract and Use apply to visitors to the website larvae.pt, as well as to any transactions of a commercial nature carried out through the Larvae virtual store available there.

Browsing the website, as well as purchasing any product at Larvae, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.

Larvae reserves the right to change these General Conditions of Contract and Use without prior notice, with any changes being published on the website larvae.pt

3. Changes to these Conditions

Larvae reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use, with the exception of contracts already concluded and in progress. These modifications will serve to improve the website, simultaneously improving the services offered to the website user who, if they do not agree with the changes introduced, may terminate the contract.

4. Intellectual property

All content and information on larvae.pt and its subdomains are the property of Larvae and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on that website is subject to your prior authorization in this regard.

5. Information about Products and Prices

5.1 Product Information
Larvae takes into account information regarding the essential characteristics of products through photographs and videos shared by its suppliers, which illustrate the products sold, in strict compliance with the best market standards.

5.2 Price Information
The retail prices indicated on larvae.pt and its subdomains are presented in euros. VAT is included in all prices mentioned.
The shipping service costs are borne by the user and buyer, and are added to the total value of the selected products. Shipping costs are also available in certain promotional campaigns. You will be informed of these charges before confirming your order and completing the purchase process. Larvae reserves the right to change prices at any time. However, Larvae undertakes to apply the rates and prices indicated when placing the purchase order.
In the event of the occurrence of a computer, manual, technical error, or of any other origin, which causes a substantial change not foreseen by Larvae in the sales price to the public, in such a way that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and void.
The prices and products available on larvae.pt are only valid for purchase orders made through larvae.pt, and may not coincide with other websites.

6. Purchase process

6.1 Registration
To place a purchase order, you must access larvae.pt and register as a user on that website, filling out the electronic form following the instructions for each step. After registration, the user will be able to purchase their product(s).

The Customer and the User undertake to comply with and respect these General Conditions of Contract and Use, namely:
1. To refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic and/or content through the website of any other nature that violate the general principles of law and public order;
2. To save, and not disclose, your password to enter the website in order to prevent third parties from accessing your account at www.rastilho.com
3. Not to use false identities;
4. To provide personal data and correct addresses so that Larvae can properly process orders.

Its users are therefore expressly prohibited from transmitting messages or information that are offensive, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or the website owner.
Larvae reserves the right to delete the user’s account if any of these situations occur.
The Customer is responsible for the veracity of the data communicated to Larvae and undertakes to immediately insert any changes to them into their Registration Account on the website larvae.pt
Larvae declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the Customer.

6.2 Product availability
All items found on the website larvae.pt are available for order, except those that say SOLD OUT / SOLD OUT. The website larvae.pt does not present stock availability to the consumer. 

6.3 Payment methods
Larvae offers several solutions to pay for your order at larvae.pt.

7. Customer Support: Help, Suggestions and Complaints

At any time, the website user may contact Customer Service, via the email address info@larvae.pt.

We have a complaints book: https://www.livroreclamacoes.pt/inicio

Economic Operator Code: XXX (Larvae)

8. Alternative Dispute Resolution

 In case of dispute, the consumer can resort to a Consumer Dispute Resolution Entity:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
www.arbitragemdeconsumo.org

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha 8005-131 Faro
www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt

Contracts celebrated in the Region Autonoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
www.ciab.pt

In the event of a consumer dispute online, the consumer can resort to a dispute resolution system in “ line” (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to contractual obligations resulting from online sales or service contracts. Access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts here.

For Complaints and Complaints –info@larvae.pt.

More information at Consumer Portal ( www.consumidor.pt )